Privacy Policy
Last updated: January 2026
ZipMechanic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this carefully.
1. Information We Collect
We collect information you provide directly: name, email, phone number, ZIP code, and vehicle information (VIN, make, model, year, mileage). We also collect usage data, device information, and location data when you use our services.
2. How We Use Your Information
We use your information to match you with mechanics, facilitate bookings, process payments, send service notifications, improve our platform, and comply with legal obligations. We never sell your personal data to third parties.
3. Information Sharing
We share information between drivers and their assigned mechanic to facilitate services. We use trusted third-party services including Stripe for payments, and may share data with service providers who assist in platform operations under strict confidentiality agreements.
4. Vehicle Data
VIN and vehicle information you provide is used to pre-diagnose vehicles, check for recalls via NHTSA's public API, and build a service history. This data is visible to your assigned mechanic to enable better service.
5. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS/HTTPS), secure password storage, and access controls. No system is 100% secure, and we encourage strong passwords and vigilance.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may request data export or account deletion by contacting hello@zipmechanicus.com. California residents have additional rights under CCPA. EU residents have rights under GDPR.
7. Cookies
We use essential cookies for authentication and session management, and analytics cookies to improve our service. You can disable non-essential cookies in your browser settings.
8. Children's Privacy
ZipMechanic is not intended for users under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this policy periodically. We will notify users of significant changes via email or in-app notification. Continued use of the platform after changes constitutes acceptance.
10. Contact Us
For privacy questions or to exercise your rights, contact us at: hello@zipmechanicus.com or ZipMechanic, Philadelphia, PA.